A technical support specialist is a powerful tool for your business. They give you the ability to pivot your business using technology with the speed and grace of a gazelle. However, as miraculous their works are, there are some things you shouldn’t leave up to them.
Broken Coffee Machine
Coffee is the lifeblood of any technical support specialist, just as it is for the people in your business. Unfortunately, while technical support specialists rely on it to provide the expertise necessary to propel your business forward, they have very little understanding of the inner workings of the coffee machine.
Coffee not flowing? Buttons not working? As terrified as you are of this scenario, your specialist is standing right beside you shaking in his boots as well.
Running a business is difficult and can take a lot out of a person. Stress, exhaustion, and stiff muscles happen all the time, and you may become desperate to find relief. While technicians have perfectly nimble fingers to traverse a server’s interior, it is quite another story to have those fingers crawl the interstate of your muscle structure. In the end, you’ll probably be in a worse state than when you began!
A technical support specialist is a master of logic and technology. Building up a business infrastructure is as simple as giving the command to do so. However, there may be a time when you need a wizard of words to whirl up some legal documents. Do not count on your technician for this! You’ll sooner have a spaghetti of syllables than the iron-clad documentation you hoped for.
A technical support specialist is one of the most useful resources in your business. Maybe not as multi-purpose as a Swiss army knife, but pretty close. Just keep them away from muscles, legal, and your coffee machine. Our technical support specialists will be there for you, whatever questions you have, drop us a line sometime.